Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here, we’ve compiled answers to the most frequently asked questions about our products, ordering process, shipping, and more. Can’t find what you’re looking for? Reach out to our friendly support team.

Frequently Asked Questions (FAQ)

Shipping & Returns
How Long Does It take to process an order?
Orders can take between 1-3 business days (excluding weekends and holidays) to process and ship.
If placed before 1PM EST, many orders will process and ship on the same day.
Orders may include multiple packages and can arrive at different times within the delivery window.
Please Note: Orders shipping to Alaska and Hawaii may take 4-6 weeks for delivery.
How Long Does Shipping Take?
Once your order is processed and shipped, you can expect to receive it within 2-9 business days.
We ship via standard ground shipping with USPS, FedEx and Amazon Logistics. We do not current offer express shipping options.
Can I cancel or make changes to an order?
Please contact Customer Service immediately after placing an order if you need to cancel.
Orders can only be cancelled within 1 hour of being placed. After 1 hour has elapsed, your order cannot be cancelled or changed
Can I Return My Order?
Yes. You can return your order within 30 days of purchase. Please refer to our return policy for full details:
How can I track my order?
You’ll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account.
If you need further assistance, please do not hesitate to Contact Us.
What is Extend Shipping Protection?
We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages. If something goes wrong during shipping, Extend makes it easy to file a claim and get resolution.
Most often, Extend will send you a debit card for the value of your item(s), including shipping and taxes, so you can quickly get a replacement. For full coverage details, click here.
If you purchased Shipping Protection and need to file a claim, you can do so here.
What should I do if my order is lost, stolen or damaged?
No worries! We’ll do our best to help resolve your issue. Please submit your issue here, and we’ll get back to you as soon as we can.
What should I do if I received a wrong item or an item in my order is missing?
Please submit your issue here, and we’ll get back to you as soon as we can.
I purchased chemical guys products from a third party site/store, can you help me?
If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the ‘seller of record.’
Do you offer ‘will call’ or ‘pick up’?
We do not offer will call or pick up on any order(s) placed on our website at this time. If you’re looking to make a purchase in person, please visit the Detail Garage location nearest you.
If I bought something from chemical guys website, can I return it at a local detail garage store?
No. Purchases from our online site and Detail Garage stores are considered separate. Any item(s) purchased at a Detail Garage store will need to be addressed with that particular store directly.